A Look Back: The 2023 AI Forecast for Banking

Podcast: Banking Transformed with Jim Marous · LLH Media

Opublikowano: 2026-10-09

Microsoft's financial services data chief forecast in 2023 how banks would use generative AI. Charles Morris now leads agentic enterprise strategy at Truist, and his early calls are worth revisiting. In February 2023, barely two months after ChatGPT reached the public, Jim Marous asked Charles Morris, then Chief Data Scientist for Financial Services at Microsoft, where generative AI was headed. Morris admitted he had never lived through an inflection point like it, then got specific. He described AI as a copilot to a human pilot who stays responsible for every output...