PAPod 619 - Normalization of Excellence: Turning Safety into Strength

Podcast: PreAccident Investigation Podcast · Todd Conklin

Opublikowano: 2026-10-10

In this episode, Todd explores the evolution of safety thinking—from blaming human error to creating systems that support reliable work. He discusses the normalization of deviance versus a deliberate shift toward a normalization of excellence, learning teams, and practical examples of redesigning work to prevent repeats of incidents. Through conversations about AI-created interviews, Southwest Airlines' practices, and Case studies, Todd emphasizes treating error as normal, asking better questions, and designing systems that make work safer and more effective.