Beijing's urban governance is evolving

Podcast: Dialogue · China Plus

Opublikowano: 2026-10-12

Beijing's Swift Response to Public Complaint System built around the 12345 citizen hotline offers a window into China's evolving approach to urban governance. It turns everyday public concern into action and puts citizens' needs at the center of government decision-making. Seven years on, what lessons can other cities learn from Beijing's experience? How can governments become more responsive and efficient? How can big data and AI help them identify and address problems before they escalate?