When AI Agents Help Carry the Customer Journey Forward

Podcast: Purposeful mini podcasts · Gary Robertson

Opublikowano: 2026-10-13

A smoother customer journey depends on information travelling with the work. Gary follows an illustrative enquiry-to-onboarding process, with clear ownership, checks and human handovers. Part 5 of 7: The Agentic Business — a Purposeful leadership series. Your purposeful action: Identify one unreliable handover and ask the people on both sides which information they need. Measure whether a redesigned process improves the experience. Explore leadership, workforce training and the MAP Agentic Ecosystem: https://map-platform.com Listen to more Purposeful episodes: https://www.lylop.com/podcasts Follow in your favourite podcast app: https://lylopminis.ca...