Human Judgement in the Age of AI Featuring Rachel Orston

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-10-13

Why Customer Feedback, Trust, and Human Decision-Making Matter More than Ever Shep interviews Rachel Orston, Chief Customer Officer at Instructure. She talks about how human judgment and transparent feedback loops are competitive advantages in an AI-driven world. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How do companies build trust through customer feedback? Why is human judgment important in customer service? How should businesses handle negative customer feedback effectively? How should companies train and enable customer support employees? Why is human judgment bec...