261. Hot Take: Referring Your Leads Is Great Customer Service

Podcast: TIQUE Talks: The Business Podcast for Travel Advisors · Robin Bradley and Jennifer Jacob

Opublikowano: 2026-10-16

That inquiry sitting in your inbox? You don’t have to say yes just because you could figure it out. In this Hot Take, Robin and Jennifer unpack why booking outside your specialty can eat into your profits and put client trust on the line. Learn when to expand your expertise, when to refer out, and how to build referral partnerships that let you say “not my specialty” without making your client feel like “not my problem.” Before busy season hits, identify one type of inquiry you’d love to refer out, then start a conversation...