Quality Was Never Job One

Podcast: The Long Game for All: Counting What Frontlines Know · Venki Padmanabhan

Opublikowano: 2026-10-16

Dear Charles, Kumar, and Jim, I went back to GM’s Lansing Grand River plant after twenty years. The first person I ran into still remembered my team-leader coaching classes. Then I went looking for Ramon Hernandez. Ramon had been my team leader on instrument-panel install. There was no better one. I found him working as a material handler, moving parts from one end of the plant to the other. He was cordial. Then he drove away on his tugger, slowly, and I watched him go. He was waiting out his last year before an ea...