Coding Agents Drive 93 Percent of Intercom Pull Requests

Podcast: The Innovation Attorney Podcast · The Innovation Attorney

Opublikowano: 2026-10-17

Product managers can ship small, reversible changes alone when AI coding agents write the first draft, while engineers keep review policy, production accountability, and the audit evidence SOC 2 requires. Intercom reported on April 21, 2026 that agents drive more than 93 percent of its pull requests and that 19.2 percent merge with no human reviewer. The number that should hold a founder’s attention sits elsewhere: in a 2025 randomized trial, experienced developers took 19 percent longer with AI tools and still believed they had gone 20 percent faster. That gap between measured and felt speed explains why the division of labor matters more th...