Ep. 146 - The AI-Empowered Consumer: Why Banks Can't Sit This One Out, with Theodora Lau

Podcast: The Payments Shed · Grant Evans and Justin Hanna

Opublikowano: 2026-10-17

What happens when your customers have AI doing the research, comparing financial products and finding better deals for them?For years, banks have built their business models around customer relationships, trust and loyalty. But as AI gives consumers more information and greater control over their financial decisions, those traditional advantages could start to look very different. If switching providers becomes easier than ever, what will make customers stay? Recorded live at Fintech Meetup Europe in Lisbon, Justin Hanna is joined by Theodora Lau, Founder of Unconventional Ventures, to explore how AI is changing consumer behaviour and why...