Is AI Making Customer Service Better? Featuring Jay Lee

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-10-20

How Companies Can Balance Automation, Human Support, and Customer Experience Shep interviews Jay Lee, Chief Marketing and Growth Officer at Five9. He talks about how AI is changing customer service and how businesses can balance automation with empathy to improve customer experience. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Will AI replace customer service agents? How is artificial intelligence changing the role of contact center agents? What is empathy fatigue, and how does AI contribute to it? Why is employee experience i...