Call Center Customer Service Training: A Complete Guide

Podcast: Call Center Outsourcing Podcast · Focus Services, LLC - BenJoe Markland

Opublikowano: 2026-10-20

In this concise episode we walk through modern call center customer service training—onboarding, competency-based certification, soft skills, AI-powered training tools, microlearning, quality assurance, measurement, and how to build a train-the-trainer model for a scalable training framework. Based on the Focus Services guide at https://www.focusservices.com/call-center-customer-service-training/, hosts Jan Santafede and Kenneth Loggins cover practical steps leaders can take to improve customer satisfaction, first-call resolution, CSAT, and operational efficiency. To learn more about how call center outsourcing and AI solutions can improve your customer support operations, visit: https://www.focusservices.com Pod...