Best practices for scaling AI adoption across a large org & the trade offs you will have to make w/ Sagnik Nandy #273

Podcast: The Engineering Leadership Podcast · The Engineering Leadership Community (ELC)

Opublikowano: 2026-10-20

In this episode, Sagnik Nandy (CTO & EVP of Engineering @ Docusign) joins Jerry to discuss keys to success when it comes to peer-led AI transformation. Sagnik shares how they approached AI adoption internally @ Docusign with the use of both champions & multipliers, understanding trade offs associated with AI adoption, determining which tasks to assign to agents, frameworks for measuring the ROI of agentic tools, and how it helps bring value to your customers. He also discusses how to measure the customer productivity index (CPI) and what it takes to mitigate customer issues when scaling AI internally. ABOUT S...