Are you getting the refund you’re owed for online shopping returns?

Podcast: Which? · Which?

Opublikowano: 2026-10-20

Shopping online has become the convenient way to shop for almost anything, but given there’s no standardised way of returning unwanted items, the process can differ from one retailer to another. In this episode of Which? Shorts, we bring you the results of our investigation which saw mystery shoppers from across Great Britain order and return more than 200 items to find out how big-name retailers compare. We uncovered some shocking practices; with several retailers not refunding us at all, others breaking the law by routinely failing to reimburse our delivery fees and huge discrepancies in...