How Crisis Text Line Expands Support Before Crisis Escalates with Jana French, Public Sector Partnerships Director at Crisis Text Line

Podcast: Outcomes Rocket · Saul Marquez

Opublikowano: 2026-10-21

Mental health support is most effective when people can reach it before their hardest moments. In this episode, Jana French, Public Sector Partnerships Director at Crisis Text Line, talks about how text-based support can make crisis care more accessible. She explains that people can text 741741 or 988 for more than suicidal thoughts, including anxiety, grief, relationship challenges, and other difficult moments. Jana also shares how Crisis Text Line brings together trained volunteers, clinical supervision, and technology to support people across the country, while giving volunteers valuable communication skills. She discusses the role AI can play in triage and...