Taking Business Elsewhere [E259]

Podcast: Automotive Field Theory · Matt Fanslow

Opublikowano: 2026-10-21

Watch Full Video Episode What happens when a customer decides to take their business elsewhere? Do you make it easy for them to leave, or do you make sure they never want to come back? In this episode of Automotive Field Theory, Matt Fanslow shares a frustrating experience switching internet service providers at Riverside Automotive. What started as a fairly straightforward decision to upgrade the shop's internet and phone service turned into an unexpected lesson in customer relationships, business strategy, and understanding the game we're actually playing. Along the way, Matt discusses the...