Modernizing Public Service Queues, Accidental SaaS & AI Service Operations - Shannon Vander Meulen | Ep 382

Podcast: The Iferia Techcast · Ezekiel Iferia

Opublikowano: 2026-10-21

Ezekiel Iferia sitsdown with accidental tech founder, entrepreneur, and CMO of WaitWell, ShannonVander Meulen, to discuss transforming high-volume public service environments,eliminating physical waiting lines, and scaling enterprise service operationsacross North America. Starting as the ownerof a bustling government registry office in Calgary, Alberta, Shannon faced anoperational crisis when the post-lockdown summer of 2020 triggered massiveline-ups, customer walkouts, and staff turnover. Partnering with her husbandSteve Vander Meulen and tech veteran Steve Drew, she built WaitWell to solveher own operational bottlenecks. Today, WaitWell has served over 8 millionpeople across Canada and the United States, raised $1.5M+ i...