AI Innovations: Anthropic's Claude Duet, Meta's Muse Milestone, and SAP's Customer Experience Shift

Podcast: AI in Marketing · Stan Berteloot

Opublikowano: 2026-10-22

Anthropic introduces Claude Duet, a new AI agent designed for professional tasks, entering a competitive market with a focus on safety and user control. Meta's AI app, Muse, surpasses ten million users, with shopping as a key activity, and plans for further scaling and monetization. SAP launches an autonomous customer experience solution to enhance service efficiency and personalization. Acxiom's report highlights a gap between brand confidence and consumer caution in AI use for customer experiences. A study shows that trust and human-like design in chatbots increase user engagement. Azoma raises $11.2 million to enhance its platform for AI shopping agents...