81 - Your Employees are Customers Too

Podcast: Ignoring the Rules: Leadership That Actually Works · Wayne Robertson

Opublikowano: 2026-10-22

What happens when a leader treats customers like royalty but treats employees like servants? In this episode Wayne Robertson exposes a leadership mistake that quietly destroys teams: obsessing over customers while neglecting employees. Employees are customers of your leadership. If they feel dismissed, unsupported, and undervalued, the damage shows up in missed deadlines, conflict, turnover, weak ownership, and broken customer promises. You will hear the story of a manager who won major contracts but nearly lost his team because he failed to give employees the same respect, care, and attention he gave customers.<...