Building Customer Relationships in the Age of AI: Klaviyo Chief Product Officer Elias Torres

Podcast: Retail Remix · Retail TouchPoints

Opublikowano: 2026-10-26

This episode is brought to you by National Retail Federation. AI is quickly becoming a new front door to commerce. Instead of beginning their shopping journeys on Google or a brand’s website, more consumers are turning to tools like ChatGPT, Gemini and Perplexity to research products, compare options and decide what to buy. For brands, that shift raises a bigger question: how do you maintain a direct customer relationship when AI increasingly sits between you and the shopper? Few people have spent more time thinking about the intersection of tec...