371 Seven Steps to Improve New Client Retention in Your Salon

Podcast: Grow My Salon Business Podcast · Antony Whitaker

Opublikowano: 2026-10-27

Salon client retention is one of the most overlooked numbers in your business, and most salon owners have no idea how many first-time clients they’re losing. You spend money on promotions and social media to get new people through the door, then never see them again. In this episode, I talk about how to measure retention properly, why the numbers can vary so much between stylists, and what’s really behind a client deciding not to come back. And I ask the question every salon owner should be asking: how many of the new clients I’m payi...