Nine Months of Daily Calls: How I Took a Customer From 20% to 100% Customer Satisfaction Index

Podcast: Business Tech Brief By HackerNoon · HackerNoon

Opublikowano: 2026-10-27

This story was originally published on HackerNoon at: https://hackernoon.com/nine-months-of-daily-calls-how-i-took-a-customer-from-20percent-to-100percent-customer-satisfaction-index. How I turned a failing Informatica Admin project around - Fixing SLA, clearing 300+ backlog, and rebuilding high-performing support team Check more stories related to business at: https://hackernoon.com/c/business. You can also check exclusive content about #customer-experience, #team-management, #team-productivity, #customer-satisfaction, #leadership, #csi, #customer-satisfaction-index, #service-level-agreement, and more. This story was written by: @snehap. Learn more about this writer by checking @snehap's about page, and for more stories, please visit hackernoon.com. The project involved transitioning an Informatica admin...