Ep 04: The Agentic Procurement Diaries: Teach the Agent Before You Trust It: Messer Americas' Guided Buying Story

Podcast: Art of Procurement · Philip Ideson

Opublikowano: 2026-10-28

Dear Diary… I think my advice would be: start sooner rather than later. Most procurement teams expect the hard part of agentic AI to be the technology. Messer Americas found the hard part was everything they had never written down. When the team began teaching its first guided buying agent how to behave, they discovered how much of their process lived in people's heads: how you handle case A, case B, and case C. The agent could only be as good as the house it was trained on. Diana McCollough is Director of St...