Building Asia’s Premier Mystery Audit Firm | Kapel Malhotra, Founder & Managing Director of Total Solutions Group

Podcast: The Brand Called You · The Brand Called You

Opublikowano: 2026-10-30

In this episode of The Brand Called You, we welcome Kapel Malhotra, Founder & Managing Director of Total Solutions Group, a company described as one of Asia’s leading mystery audit firms. The conversation explores Kapel’s entrepreneurial journey, his early entry into business after qualifying as a Chartered Accountant at the age of 22, and his transition from auditing to building a specialized mystery audit business. A central theme is the importance of bridging the gap between management perceptions and actual customer experiences. The discussion examines how AI, automation, and data analytics are transforming the mystery audi...