Call Center Down : If Only AI Could Diagnose Network Traffic Problems

Podcast: IT Horror Stories with Jack Smith · Jack Smith

Opublikowano: 2026-11-02

Call Center Down : If Only AI Could Diagnose Network Traffic Problems What happens when hundreds of call center employees suddenly find their systems grinding to a halt, only for everything to return to normal at 5 pm? And why does the same problem return at 9 am the next morning? Wolf O'Rourc joins Jack Smith to revisit a network incident where an overloaded Cisco backbone brought customer service operations to a near standstill. Finding the cause became an exercise in troubleshooting, escalation, and detective work defining the culprit to be quite an unexpected source. Find...