#45 Please Hold: The Maddening, Hilarious World of Customer Service

Podcast: The Bad Club · Ahammed Emteaz LLC

Opublikowano: 2026-11-03

Emteaz sits down with former call-center agent turned customer-experience consultant Naomi Fitzgerald to trade war stories from both sides of the phone: the hold music that haunted a decade, the refund request that required a notarized haiku, and the customer who wanted to speak to the manager of the internet. Naomi argues that every angry caller is a scared person with a broken toaster, Emteaz pushes back on whether "the customer is always right," and you leave with six lessons for surviving help desks, chat bots, and the dreaded phrase "your call is important to us." #TheBadClub...