Culture Isn’t A “Nice To Have”, It’s Your CX Growth Engine

Opublikowano: 2025-11-13

Customer experience doesn’t succeed on insight alone. This episode of In other words explores how leaders embed culture into strategy to drive meaningful change, aligning teams, acting on customer understanding, and delivering consistent experiences across languages and regions. Host Jason Hemingway and Phrase CEO, George Ell, are joined by Annette Franz, the Founder and CEO of CX Journey Inc., to discuss how strong cultural foundations help organizations stay relevant locally, scale with intent, and deliver lasting business results. What You’ll Learn: How to build a foundation of culture before implementing customer experience initiativesWhy employee expe...