Your Customers Are Deciding What AI Decides. Are You Ready for That?

Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth · Colin Shaw, Beyond Philosophy LLC

Opublikowano: 2026-02-28

How will customers decide which decisions to hand over to AI? As AI agents move to the front of the customer journey, brands are no longer competing for attention. They're competing for selection. And in many cases, they don't even realize they're being bypassed. This conversation goes beyond tools and technology to examine the psychology of decision-making, trust, empathy, and what happens when AI becomes the primary decision-maker on behalf of customers. 🔑 What We Explore in This Episode Why AI isn't replacing people—it's replacing decision effort How customers decid...