She Built One of the Best Service BDC Teams I've Ever Seen

Podcast: Dealer Talk With Jen Suzuki · Jennifer Suzuki, eDealer Solutions

Opublikowano: 2026-07-20

When people think about a Service BDC, they usually picture someone answering phones and setting appointments. Emma Cole saw something completely different. When she stepped into one of the largest service departments in the country, there wasn't a blueprint waiting for her. She had to build the department, earn trust with advisors, hire the right people, create new processes, and figure out how to keep a team motivated while making hundreds of calls every day. And she did. In this episode, Emma shares exactly how she built one of the most...