3 Conversations that Will Keep You from Repeating Yourself

Podcast: Dental Practice Heroes · Dr. Paul Etchison

Opublikowano: 2026-08-05

You know the moment: you’re having the same conversation again, trying to stay calm, trying to protect psychological safety, but quietly wondering why the message still isn’t landing. When a team member keeps missing a checklist step, showing up late, skipping a pre-collect, or sending patients up front with the wrong codes, it stops feeling like a one-off mistake and starts feeling like a culture problem. That’s where accountability either strengthens your dental team or slowly erodes it. We break down a powerful tool from Crucial Accountability called CPR: Content, Pattern, Relationship. First we talk a...