The More You Talk, The Less They Buy | The Sales Skill Most Car Salespeople Get Backwards

Podcast: Dealer Talk With Jen Suzuki · Jennifer Suzuki, eDealer Solutions

Opublikowano: 2026-08-11

What if the thing you think makes you better at selling is actually costing you deals? In this episode of Dealer Talk with Jen Suzuki, sales coach and trainer Jen Suzuki breaks down one of the most common habits she sees in dealership training, call recordings, and role plays: salespeople talking too much. A customer walks in and the salesperson immediately starts explaining inventory, incentives, MPG, warranties, pricing, features, colors and specials. It feels productive. It feels like selling. But there's one big problem: you haven't learned anything about the customer y...