Why There's No List Upload — And Why That's the Whole Point

Podcast: Phony.ai · Phony.ai

Opublikowano: 2026-09-15

Most outbound calling tools lead with a drag-and-drop CSV import. Phony.ai doesn't have one — not in beta, not on the roadmap, not anywhere. This episode digs into the design thinking behind the missing upload screen, exploring why that single absent feature is the load-bearing wall of the entire product's approach to consent, carrier trust, and liability. The episode covers a lot of ground for a design decision that looks, on the surface, like a missing feature: Consent lives in the record, not the file. A CSV strips away the provenance of every number it contains — once...