The Takeaway: Your Guests Didn't Leave. They Forgot You

Podcast: FULL COMP: Restaurant Tactics, Tools, & Strategies · Josh Kopel

Opublikowano: 2026-09-18

What if your regulars didn't leave you? What if they just forgot you exist? Most operators spend the year buying strangers while the people who already love them go quiet. The problem is memory, and memory is cheap to fix. In this takeaway, I break down why a guest who visits once a month is worth $720 a year and double that at twice a month, why a reminder beats a reward every time, and how a pre-loaded year of signature events kills the pressure to invent something new every month. If...