Transfer or Terminate: Designing the Handoff That Doesn't Drop the Caller

Podcast: Phony.ai · Phony.ai

Opublikowano: 2026-09-20

The handoff moment is the one part of a voice AI deployment that most teams design last — and the one callers remember most. This episode of Phony.ai digs into the architecture of a well-engineered transfer: what has to travel with the call, when the transfer should trigger, and what happens when the destination doesn't pick up. It's a conversation about the seam between AI and human that demos never show. Here's what the episode covers: Transferring vs. completing: Why a raw SIP transfer is closer to a reset than a handoff — and why callers who have...