The AI Backlash Is Here — And It's Coming for Your Customer Experience

Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth · Colin Shaw, Beyond Philosophy LLC

Opublikowano: 2026-09-26

Colin asked his AI assistant one simple question — what time the film started — and it answered, confidently, wrong. A small thing. But it's the crack that reveals something much bigger. A backlash against AI is building: data-center protests, job fears, "AI slop" everywhere. In this episode, Colin Shaw and Professor Ryan Hamilton ask the question most leaders are missing — what happens when that backlash reaches your customer experience? The answer runs through a psychological trap called the halo effect, a word you won't forget ("enshittification"), and one uncomfortable truth: the brands that win won't be the ones using...