The Missing Link in AI That's Quietly Destroying Your Customer Experience

Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth · Colin Shaw, Beyond Philosophy LLC

Opublikowano: 2026-10-10

Before his first trip to Japan, Colin asked his mobile provider's chatbot one simple question — and the confident answer it gave him could have cost him a small fortune. It's a two-minute story, and it cracks open something much bigger. In this episode, Colin Shaw and Professor Ryan Hamilton dig into why so many AI rollouts quietly make the customer experience worse, not better. Colin is convinced we've seen this movie before. Ryan brings a framework to the table — and Colin tells him, on air, exactly where he thinks it falls short. If you're putting AI anywhere near...